Use case
Knowledge continuity and workforce transition
Identify and capture the questions, records, and undocumented exceptions that one person answers today — before retirement, departure, or overload makes them inaccessible.
Urgent question
What becomes unanswerable if the senior SME retires?
Current failure mode
Critical knowledge walks out when an expert leaves. Files remain, but the connections between symptoms, exceptions, and safe actions live in one person.
Source systems involved
- Expert knowledge notes
- Service reports
- Decision records
- Controlled procedures
- Training records
What Continuum resolves
Continuum resolves authority across the sources above: which revision is approved, which exception applies, which expert knowledge is verified, and which human owns the next decision.
Product walkthrough
- Recurring problem returns because only one person knew the fix
- New hire cannot reconstruct why an exception exists
- Successor training skips undocumented judgment
- Retirement deadline arrives before capture is complete
Representative questions
- What becomes unanswerable if the senior SME retires?
- Which records does this expert commonly reference?
- What undocumented exceptions are still unverified?
Authority and revision requirements
- Verification state
- Reviewer sign-off
- Successor shadowing record
- Capture task ownership
Evidence and human boundary
- Verified expert notes
- Service history
- Decision rationale
- Training completion records
- Knowledge capture is a human process; Continuum preserves attribution and review state
Expected qualitative value
Reduced single-person risk; faster onboarding; captured knowledge stays attributable and reviewable.
Product status
Demonstrated in the public Northstar synthetic demo. Workforce-transition workflows under active development.